Absolutely! We ask that you help us share the cost of that trip by paying a one time $50 trip charge. This money goes to pay a Booking Agent (our estimators) OR the specific specialist needed for your project, to come out and get all the measurements, photos, and information needed to estimate your GIG! 

However, you should know that the reason we offer FREE virtual estimates is because it’s our way of being able to dedicate time to understand and estimate your job, but also in a way that keeps our people logistics and overhead cost as low as possible.  There’s a lot we can tell from a couple of good pictures! 

Want more bang for your buck, we could even help you find touch up paint or weigh in on how much life is left in your deck. Do you know where your water shut-off is, I bet one of our people could find it for you…

If you’re serious about getting something done or want our assessment of the issue you’re dealing with…then yes.  This is a logistical decision NOT a marketing decision.  We go through about 200-400 submissions a year, just think if we had to take 400 peoples' names, addresses, issues, photos, dog names, favorite bands, etc by hand.  WE WOULD MISS SOMETHING important! It’s why we ask EVERYONE to start their journey with our NEW GIGS form!

Yes!  We have a question form, if your question is not urgent, but if your question is urgent you can give us a call. It’s challenging to make sure and have someone available on the other end of that phone, so if you’re confronted with a voicemail, leave one!  It gets transcribed and emailed to several different people to help us get to your question or call ASAP! The phone number is located on our NEW GIGS form!

The minimum payment is used to cover the time it takes a handyperson to get their vehicle packed up, drive across town, do some work, drive back home, and then unpack their vehicle, and depending on the time of day in Austin and surrounding areas, it could be the whole afternoon. We feel that it’s appropriate to set the bar at 2hr flat pay for that effort!  We encourage you to leverage that minimum to get all sorts of little things knocked off the list. 

No, but there are three reasons why we might choose to only take your job on if there are definitely 2 people involved:

1. 1. Safety. There are a lot of jobs, that even if for a moment, they become very dangerous if there aren’t 4 hands in the mix. Ever try and swap a fan by yourself?!? You probably wished for a third arm, or bionic legs.  We’re not the organization to leverage safety for expediency. 
   2. Training. We have a mission, if that hasn’t been apparent already, that mission is to help those creative individuals that are really trying to do good work and succeed by working under someone who knows what their doing and is confident of the path to success. Aside from the benefits of efficiency and safety, it’s KEY for this type of hands on work to have hands on training. These little 2hr apprentice positions help people ease into more complicated home repairs and it’s an avenue to teach people the RIGHT way to do something from the ground up. 
   3. Even with our teams of 2 people, our rates are competitive and our service is razor sharp.  If at any time you feel that the estimate should be revised, your Booking Agent would be more than happy to discuss it with you.  We really just wanna connect the work with the worker, so we always wanna hear your thoughts on what we’re agreeing to. 

Absolutely! The hauling costs will be represented in your estimate and will be specific to the size of your project. For LARGE projects, we use local hauling companies and have consistently competitive rates. For SMALL projects we recommend several options:

1. 1. Utilize your city provided bulk pickup (approx. FREE) - Lots of neighborhoods still have on-demand bulk pickup or at least one day a month where even construction debris can be taken away. We can help too! We can cut stuff up and stack it at the street or attempt to stuff it into your trash can. 
   2. Using our Roadie Service (approx. $180 - $200) - Our T2 Roadie is $120, that covers: 2hrs of Labor of a driver, the use of their Pickup truck, SUV, or Van, and a tiny fuel stipend. They would grab the stuff, go to the dump for you, and then dump it.  A “truck bed load” minimum is approximately $75 at the city dumps and it goes up based on weight. 
   3. Use a store bought haul-away service. Waste Management (the dump people) have a service called Bagster, it can be purchased at big box stores and as long as they can get it from the street it's about $280 all in. Frankly, it holds about the same as a Truckload, but is much cheaper with heavier materials like brick / stone / etc.
   4. This is actually a difficult challenge for us, so please use the “ask a question” form if you think you have a good idea! 

No, but maybe ask after we’re done and everything looks great! ;0 Maybe, like a cute lunchtime jam, that could be appropriate… but let us get your $%*# done first, for real.

As performers, we want to set the tone for our industry, and our estimating and billing are trying to do just that.  We’ve all worked a lot of side gigs and late night hustles and we think it’s much more appropriate and accurate to look at repairs (especially the more invasive ones) as a sliding scale of complexity and cost based on the unknowns of your job!  We know that’s whacky, so we’ll give you a minute. The truth is, unless we start hacking into your siding nobody knows what the underlying subframe looks like or how healthy it is. We also are trying to help make sense of moments when we find out that the last person to paint your gutters didn’t know what the %@&# they were doing and now we, the unfortunate bearers of bad news, need to explain to you that when we started sanding it, it started flaking off, and now if we don’t take ALL of it off (and prime it) you’ll never get the new paint to stick.  

IF you pay for a SITE VISIT we will give you a MAX labor cost for your job.  That means, IF the scope and assumptions of the job do not change we cap the labor time at the MAX cost allowed for the job. Takes LESS time? It’s just hourly over the MIN labor cost of the job. We’re attempting to take a pragmatic stance on the many unknowns that come along with being…handy people.

We carry Liability Insurance, that insurance is specifically for the CLIENT’s home, our work, materials used, and other costs associated with the work we’ve done and the people we’re doing it for.…not the workers' health, lost wages if there's an accident, taxes incurred by the laborer, etc. We are like MOST small businesses and can’t afford those additional types of insurance for our people. If you don’t want to contribute to this insurance, just say so when you receive the bill and we’ll remove it - no fuss no muss.

When all the work is done, AND you’ve agreed that you’re ready for a bill, we begin the billing process. We get all the receipts and labor costs together and send you an invoice through your email. That way you can securely pay with your debit card / credit card / ACH or Wire Transfer.  You can also mail a check or pay in cash, but it will need to be pre-arranged.  We feel like it is easiest for everyone on the ground to focus on doing a good job, rather than if they're going to make money. We also want a chance to hear your feedback after you’ve had a chance to sit with the work. To often people feel rushed into paying and it spoils an otherwise good experience. 

We can do that too, but this way of approaching home repairs is traditionally the most expensive and most painful for everyone involved.  It is the fastest way to get someone out, but not always the fastest way to get the job done. 

IF you just want someone to show up ASAP, we ask that you agree to a “COST PLUS” working arrangement.  We still need a NEW GIG submission so that we can figure out who/how many people to send out (Handyperson, Handyband or Specialist Team, whichever is needed) so we can determine your working rate. The first available person / team will begin immediately assessing, demoing, and/or fixing whatever you got going on.  You will be on the hook for at least the 2hr minimum, but we will stop and inform you of what we discover. You also have total control to pause, slow down, or stop the work for whatever reason.

Unfortunately, this way of approaching your work doesn’t give us the ability to give any guarantees as to whether we won’t create a bigger mess than what we started with, make several trips to the hardware store, or that we will be able to fix the problem at all. You know, like a regular handyman. We’re just trying to meet your level of urgency and need however we can.  We’re going in blind, but we will send the right people for your work and can guarantee that we will inform you and allow you to make choices along the way.